Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

• Advance booking is necessary and is subject to availability. Terms & Conditions Apply.
• The voucher is non-refundable.
• Available All Week.
• Your voucher is valid from 5th January to 26th February 2026
• Please note limited availability on Saturdays and Sundays; book well in advance to avoid disappointment.
• You risk forfeiting your voucher if you cancel within 24 hours of your booking.
• Multiple voucher purchases permitted.
• We reserve the right to restrict the number of bookings on each day so please book early if you want a specific date this is to ensure the quality of service. The beginning and end period of a voucher’s validity is always the busiest.
• Usage limited to groups of up to 4 people.
  
• Kindly notify us at the time of booking that this voucher is to be used and present it to a member of staff on arrival. Vouchers must be printed for redemption.
• Thermal Suite Experience with Breakfast: Available 7 days from 7am - 11am
• Twilight Thermal Suite Experience: Available 7 days from 5pm - 8pm